SMARTester Customer Support Coordinator

The Job:
To provide day-to-day administrative support and act as a friendly, helpful point of contact for customers and internal teams. This supports SMARTester’s mission to maintain operational efficiency, supports documentation and communication, and ensures customers receive timely and accurate information.

Key responsibilities:
Administrative Support

• Maintain and update internal records, files, and spreadsheets
• Prepare documents, reports, and meeting packs
• Assist with scheduling meetings, calls, and training sessions
• Support data entry, formatting and general document control

Customer Service & Communication

• Respond to customer queries via email or phone in a polite, professional manner
• Handle complaints and difficult situations with a polite, tactful and assertive attitude
• Provide updates on orders, deliveries, and basic troubleshooting or signposting
• Liaise with internal teams to ensure customer requests are actioned promptly
• Record customer feedback or issues for review by relevant teams

Office & Operational Tasks

• Manage incoming/outgoing post, parcels, and deliveries
• Monitor office and stationery supplies, and support reordering
• Support stock records or track customer-related shipments
• Help with booking couriers or logging outgoing devices/equipment

Compliance & Documentation

• Keep documentation up to date and filed correctly
• Assist with audit logs, quality checks or ISO-related admin (training provided)
• Support onboarding/offboarding of staff (e.g. arranging kit, access, forms)

About you:

• Experienced customer service/support background
• Clear, friendly communication – both written and verbal
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Equally comfortable working independently and as part of a close-knit team
• Comfortable with Microsoft Office, Google Workspace or similar tools

Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Bradford on Avon, who are seeking a SMARTester Customer Support Coordinator to join their team on a permanent basis.