Support Administrator

The Job:

• Ensure all temperature-controlled equipment are calibrated in line with the SOPs.
• On receipt of loan / sample products. Products received are as expected, and highlight any concerns to avoid the risk of counterfeit or damaged products entering the supply chain.
• Ensure loan / sample products are booked in / out correctly on the company computer systems and on the ‘Stock Record Sheets’ so that full product traceability is always maintained.
• Ensure loan database is up to date and the necessary paperwork is completed.
• Ensure loan/sample products are packed correctly for protection and temperature storage requirements.
• Notify the Warehouse Team when a loan / sample / repair shipment is to be despatched so that transportation can be arranged.
• Prepare Company customer quotations, ensuring correct pricing and authorisation is obtained, and send to customers.
• Prepare quotes and process customer orders relating to maintenance/servicing, repairs and rejuvenations and raise associated documentation for manufacturers and customers.
• Be a point of contact for any customer queries regarding maintenance/servicing, repairs, and rejuvenations.
• Arrange Service Engineer visits, if required.
• Add details of new maintenance contracts / service visits to database and liaise with customers and colleagues regarding any contracts due to expire and any service visits due.

Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Shepton Mallet, who are seeking a Support Administrator to join their team on a permanent basis.