Service Desk Technician

Bradford on Avon

Our client based in Bradford on Avon are seeking a Service Desk Technician to join their team on a Temp to Perm basis. The successful candidate will be part of a busy technical support team that covers our clients European staff region support tickets and will be a key point of contact and escalation for IT related issues.

Service Desk Technician Hours:

£13.00 – £15.00 per hour, dependant on experience

Service Desk Technician Key responsibilities will include:

  • Provide an exceptional service experience to all of our clients users and staff.
  • Take ownership of technical issues / incidents until the issue has been successfully resolved.
  • Escalating to internal colleagues and teams as appropriate.
  • Assist the ServiceDesk team and the wider IT department with various project related tasks.
  • Working flexibly, visiting other offices, or working outside of core office hours.

Service Desk Technician Requirements:

A successful candidate will have proven hands-on knowledge and understanding of the ServiceDesk process in a technical 2nd / 3rd Line support environment. Have a good working knowledge of IT systems including but not limited to: Virtual Machine environments (VMWare & Hyper-V), Microsoft Server (2019 – 2012), Azure cloud, Bit locker & encryption, Antivirus (Sophos), VPN, Computer / server hardware, phone systems, mobile devices, printing devices, routing, network patching and technical documentation completion.  

Service Desk Technician Hours:

Standard office hours from Monday to Friday between the hours of 9am and 5.30pm.

 

If you have the desired criteria please apply with your full CV or you can contact Steph directly on 01225 300779 for further details.