Our client based in Trowbridge are looking for a Service Advisor to join their team.
Purpose of this role:
*To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction
*To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
*To record vehicle details and service histories accurately and effectively operate a customer follow-up system
*Plan the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller
*Carry out recall procedures in line with the Manufacturer’s guidelines
Experience, Qualifications and Training:
*To maintain acceptable standards of dress and conduct at all times
*Ability to communicate clearly and concisely with customers and other staff members
*Ability to accurately record all relevant information
*Ability to receive and register payment for work carried out, accurately and precisely
*Up-to-date knowledge of warranty procedures and documentation
*Up-to-date knowledge, where appropriate, of computerised recording procedures
*Ability to handle upset customers effectively
*Training in telephone answering techniques and customer satisfaction methods
*Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer’s information bulletins and Service Information
*Completion of Manufacturer training courses as appropriate
Hours: 8am – 6pm Monday to Friday and a Saturday rota (one in three) 8am – 1pm
Salary dependent on experience and Saturday hours are paid at time and a half. There is an opportunity to enhance the salary with the upselling of service plans and other products within the department.
For further details on this role, please contact Miriam on 01761 235741.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.