Software Support Analyst
Our Client based in Trowbridge require a Software Support Analyst to join their busy team. You will be responsible for supporting business applications and identifying, supporting the implementations required to improve the processes across the company’s global facilities.
*Manage business process
*Co-ordination of all business system problems and issue resolution
*Investigate and analyse all business application issues
*Identify system/business area to resolve issue
*Agree corrective actions
*Confirm resolution in place
*Provide communication updates on issue progress and resolution
Business process development and change management:
*Working with users to confirm scope, identify and document business requirements.
*Working with IT and users to identify system usage and solutions to support business requirements
*Identifying changes to existing processes and impact on existing roles, responsibilities and functional structures
*Production of Business Requirements documents, Business Specifications, Change Controls, Impact
*Analysis, Cost/Benefit Analysis, Project Initiation Documents and business flows.
*Liaison between business users, third party technology partners and support analysts across business areas to co-ordinate inter-dependent activities
*Co-ordination of Integration Testing, UAT and End to End Tests including production of Test Plans and working with users & IT to identify test criteria, test conditions and test data
*Provide training and documentation to support full handover of solutions to Users
*Provide communication updates on change management status, risks and issues
*Where appropriate, manage end to end activities and phases of full project Cycle
*Work with the business to ensure project benefits are realised through use of IT as defined in project approval criteria
*Participates in the design and maintenance of an architecture vision covering, applications, data and technology
*Provide an effective application support service. This will involve liaison with external suppliers and globally based support groups as well as internal customers
*Highly developed and flexible communication skills
*Excellent organisational and delivery skills
*Ability to relate technology to business solutions
*Methodical, disciplined approach
*Excellent analytically reasoning skills
*Continuous Improvement philosophy
*Excellent interpersonal skills
*Ability to drill down and draw out relevant information from users.
*Ability to pro-actively and positively challenge and question information
*Ability to present and communicate to all levels Business/operational background in multi-functional projects is essential
*Ability to work under pressure and handle multi-tasks
*Ability to work on own initiative
*Confident working at all levels in the organisation
Skills and Experience sought:
*Minimum 3 years’ experience of business analysis and systems support
*Business/Systems background in ERP projects is desired
*Experience of fashion or beauty industry (desirable)
*Experience of working in an international organisation
*Experience of UAT, system integration and associated testing is required. Understanding of system architecture and interfaces
*Vendor compliance systems
*Systems integration, preferably through EAI
*Experience of SQL or BI applications
Full time – Permanent
If this role interests you, or for further information please send a copy of your CV or contact Dani or Annette on 01761 235 741.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.