Our client based in South Molton are looking for an IT Analyst to join their team.
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton’s policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).
*Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client
operating systems, and productivity software for end users.
*Follow IT Service Management (ITSM) processes: asset management, change management, incident
management, request management, problem management, and project management to serve end
users and maintain high levels of performance in achieving service level agreements.
*Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with
takeholders if required.
*Participate in application, infrastructure, security, operational excellence initiatives, and support
activities as needed.
*Assist with support of site-based IT systems.
*Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root
cause analysis and problem management as needed.
*Identify opportunities for improvement.
*Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT
standards and policies. Share information about best practices with end users to increase user
satisfaction and productivity.
*Participate in internal audits related to IT processes, procedures, software, and systems. Influence
budgeting, forecasting, and spending for IT infrastructure as required.
*Adhere to company policies and procedures always, including, but not limited to: ethics, data
protection, information security, human resources, and compliance policies and procedures. Protect
both Eaton’s physical and information assets.
*Scope of Responsibility – Regional
*Measurable Statistics the role impacts; ITSM metrics and scorecard performance, IT infrastructure
standards and Eaton policy adherence, project performance and customer satisfaction
*Associate degree or high school diploma
*ITIL foundations certification
*CompTIA A+ certification
*2 years IT experience required
*Ability to adapt and learn; to support complex IT environments that may contain various operating
systems, desktop, network, phone, and mobile technology
*IT Service Management (ITIL) – Asset Management, Incident Management, Request Fulfilment,
Problem Management, and Change Management
Should this role be of interest to you, please send us a copy of your CV or call Karen on 01237 439500 for further details.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.