Housing Officer


Our client in Honiton are seeking a Housing Officer, for a fix term 6 month contract, to join their team.

Hours: 8.30am – 5.00pm, Initial 6 month contract (may be extended)

Job purpose:
To provide a customer focused housing options and advice service, preventing and relieving homelessness wherever possible as a priority in line with Homelessness Reduction Act 2017 legislation.

Core accountabilities:

  1. To participate in providing a comprehensive and innovative housing options and advice service split over two locations, with an emphasis on early intervention and the prevention of homelessness, promoting and pursuing a range of housing options to meet the needs of our customers.
  2. To carry out housing needs assessments for applicants who we are satisfied are homeless or threatened with homelessness, in accordance with the Homelessness Reduction Act 2017.
  3. To proactively manage a caseload of applications.
  4. To effectively negotiate and mediate with landlords and any other relevant parties with a view to preventing homelessness by keeping customers in their properties, wherever possible, or by helping applicants to secure suitable alternative accommodation.
  5. Investigate applications in line with the the Housing Act 1996 Part 7 and relevant case law.
  6. To write and issue statutory S184 decision letters and any other standard letter as required.
  7. To create, review and update effective Personalised Housing Plans in line with the Homelessness Reduction Act 2017, to ensure successful homelessness prevention or relief.
  8. To ensure accurate collation of HCLIC data using the system, to be forwarded to the Department for Communities and Local Government.
  9. Identifying suitable emergency and temporary accommodation for homeless priority need households with a view to effectively relieving homelessness when necessary.
  10. Participate in a reactive ‘out of hours’ service to deal with urgent homeless cases, including evenings, weekends, and the Christmas and New Year break. Must be prepared to attend site if necessary.
  11. Work closely with and promote positive partnership working with partner agencies to prevent homelessness.
  12. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
  13. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.

Essential Requirements:

  • Good level of education with at least a GCSE (or equivalent) in Maths, English and Science
  • Able to work under pressure and Resilience and able to deal with challenging situations.
  • Have excellent organisational skills, ability to handle difficult situations involving angry or aggressive callers or visitors.
  • Ability to work on own initiative and as part of a team.
  • Well-developed interpersonal skills.
  • Ability to write clear and concise reports and letters etc.
  • Excellent communication skills, including listening, oral and written.
  • Competent with ICT packages including Microsoft Office.
  • Motivational interviewing skills.
  • Ability to interpret information via the telephone and enter information direct into the computer.
  • A valid driving licence and own car are essential (reasonable adjustments may be possible according to the Equality Act).
  • Enhanced DBS Disclosure.

Please note this is a shortened version of the job description and the full version can be issued by request.

If this role is of interest to you, please apply or for further details or contact Miriam on 01237 439500.