Customer Services Adviser

Posted on Aug 12, 2019
Description

Our client based in Warminster are seeking a Customer Service Advisor to join their team.

The role is to assist in achieving excellent customer service to clients by proactively managing reactive callouts and servicing visits in an organised and professional manner

Duties to include:
*Answering incoming calls
*Logging calls on software (Clik)
*Enter all calls on client Budget Spreadsheet (Strada, Coppa Club & Busaba)
*Control and pass all reactive calls to subcontractors and partner companies
*Chasing suppliers/contractors for updates, ETA’s
*Co-ordinate any issues in conjunction with reactive call outs
*Processing documentation (worksheets, customer orders etc) and assigning to the correct job on
database, updating records.
*Dealing with suppliers and sub-contractors by email & phone to obtain documentation and resolution
of queries
*Liaising with clients and suppliers where necessary in the resolution of requests for information and
queries
*Communication and updates to Area Managers and sites by email and telephone
*Process jobs to completion ready for passing to accounts department for invoicing
*Any other administrative roles that are required to facilitate good customer service

Salary depending on experience

If this role is of interest to you, or for further information please send a copy of your CV or contact Paul on 01225 300779.

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.

Job Summary

Reference
1034_1565603432
Category
Call Centre and Customer Service
Job type
Permanent
Location
Warminster , Wiltshire
Salary
Negotiable
Description

Our client based in Warminster are seeking a Customer Service Advisor to join their team.

The role is to assist in achieving excellent customer service to clients by proactively managing reactive callouts and servicing visits in an organised and professional manner

Duties to include:
*Answering incoming calls
*Logging calls on software (Clik)
*Enter all calls on client Budget Spreadsheet (Strada, Coppa Club & Busaba)
*Control and pass all reactive calls to subcontractors and partner companies
*Chasing suppliers/contractors for updates, ETA’s
*Co-ordinate any issues in conjunction with reactive call outs
*Processing documentation (worksheets, customer orders etc) and assigning to the correct job on
database, updating records.
*Dealing with suppliers and sub-contractors by email & phone to obtain documentation and resolution
of queries
*Liaising with clients and suppliers where necessary in the resolution of requests for information and
queries
*Communication and updates to Area Managers and sites by email and telephone
*Process jobs to completion ready for passing to accounts department for invoicing
*Any other administrative roles that are required to facilitate good customer service

Salary depending on experience

If this role is of interest to you, or for further information please send a copy of your CV or contact Paul on 01225 300779.

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.