Our client based in Radstock are looking for a Customer Service and Sales Assistant to join their team.
The role will involve:
-Responding to and following up sales enquiries, triaging / qualifying prospects to determine their requirements, demonstrating systems, quoting and closing orders.
-Establishing initial contact with specifically-targeted prospective customers.
-Ongoing customer contact to ensure good relationships (account management) and to protect against churn. Follow up calls to promote system use and to increase the value of the customer.
The main part of the job is taking sales enquires through the complete sales cycle to opportunity closure. There will be some outbound calling / prospecting. Identifying suitable organisations and relevant managers to target for marketing purposes is crucial and requires intelligence and persistence.
This is a customer or prospect contact role where the objective is to establish contact, gather intelligence and get a ‘foot in the door’. The intention is to clarify potential customer needs and, where appropriate, to arrange a more-detailed sales call, meeting, or a demonstration to ensure the system offered satisfies the requirements then secure the sale.
1.Triaging / qualifying new inbound enquiries to ascertain an initial set of requirements.
2.Understanding and assessing customer needs / pain points and identifying the appropriate solution to satisfy those needs.
3.Giving online system demonstrations to prospects and evaluating reactions.
4.Preparing quotations for systems or quoting prices for products using standard sales procedures and tools.
5.Following up on previous contacts with customers, prospects with outstanding opportunities or quotes that may have been quoted by others, to progress the opportunity through the sales cycle.
6.Closing opportunities and obtaining orders.
7.Reporting and completing system records for sales opportunities in terms of quantity, wins and losses in-line with standard processes and tools.
8.Maintaining and developing relationships within key accounts to protect against customer churn and to increase the customer revenue.
9.Updating the CRM (Customer Relationship Management) system with information from customer contacts.
10.Making outbound calls to existing customers to cleanse and compile data for marketing and general contact purposes as well as to ensure that we maintain contact with our customers when nominated contacts leave.
11.Outbound calling to organisations and contacts to establish potential requirements and interest in the products and solutions supplied by the company.
The purpose is to:
-feedback marketing intelligence gained during customer / prospect interactions
-gather intelligence as to whether an organisation is a suitable target for marketing communications
-to identify potential contacts within an organisation; and
-to secure contact details for the influencers and decision-makers.
Should this role be of interest to you, please send us a copy of your CV or call Miriam on 01761 235741 for further details.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.