Our client based on the outskirts of Midsomer Norton is looking for a Customer Service Inbound Call Assistant (Maternity cover – 6 Month Fixed Term Contract)
An opportunity to work in an exciting, fast moving and dynamic, international customer service department where we take pride in delivering excellent customer service to their large customer base.
With an exciting product range there is plenty of opportunity for the right candidate to demonstrate their flare and customer service/sales office experience in contributing to the success of the department.
About the Job
Working with a team of 4 other colleagues this role will be responsible for taking inbound calls from Customers and our clients salesforce. Alongside the inbound calls responsibilities will involve the processing of queries, orders, requests, complaints etc.
Using the company’s bespoke computer system and providing excellent customer services at all times.
Key Responsibilities and Accountabilities
*Process inbound telephone calls.
*Process requests, queries etc. as quickly and efficiently as possible.
*Assist in the entry of orders onto our computer system.
*Assisting in the generation, monitoring and distribution of reports.
*Assist in the maintenance departmental documentation.
*Assist in process development and implementation.
*Advise CSD supervisors if any delay in processing orders & queries.
*Work with the team to achieve departmental targets.
*Liaise with other departments, external customers & internal customers.
*Provide administrative support to the UK Salesforce.
*Provide excellent standard of customer services.
*Minimum 3 years’ experience in a role within a customer services department handling inbound telephone calls, emails, complaints etc.
*Experience using computers, including Microsoft office
*Excellent organisation skills.
*Ability to prioritise effectively.
*Mature and responsible attitude.
*Ability to identify, escalate and seek resolution to issues.
*Professional telephone manner.
*Excellent and confident communication skills.
This is a full time 6-month maternity cover contract with a competitive salary, excellent benefits and working Monday to Friday on a 37.5-hour week.
If you feel you have the required experience and skills please call Bee for more information or send your current CV.
Simple Recruitment (South West) Limited is acting as an Employment Business in relation to this vacancy.
Job Reference: 895199_1526036667
Salary per: Annum
Job Duration: 6 Months
Job Start Date: ASAP