Our client based in Bishop Sutton are looking for Evening Customer Excellence Representatives to join their busy team.
“Their Customer Excellence Representatives are the voice of their business, ensuring that they deliver multi award-winning customer service to new and existing customers in their own innovative way”.
Shifts offered: 40hrs per week (Paid 37.5).
Working a 40-hour week, you will work on a rotating shift between the hours of 7am and 7pm. You will also be required to work 1 weekend in every 3 (Saturday 8am to 1pm and a full day on Sunday).
£10.45 per hr.
They are looking for candidates to start immediately. This is a permanent role.
What they need;
*You’ll be great at engaging with customers, creating a personal and positive experience through building strong relationships and rapport.
*Thriving under pressure you’ll possess a good level of resilience – their Contact Centre can get very busy!
*Good at problem-solving and with strong communication skills, both written and verbal, you’ll be comfortable talking to a variety of people with a wide range of requirements and finding the right solutions.
*You’ll need an excellent standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are a strong advantage.
Product knowledge is not essential as you’ll receive top-notch training, have the support from their wider team, and excellent tools to help you through your shift, however, a passion for delivering exceptional customer service is an absolute must have quality.
The role will involve;
*Through providing an outstanding level of customer service, you will deliver successful resolutions, through first line support for customers – by email, webchat and phone communication.
*You will deliver an efficient implementation of customer orders in an accurately and timely manner.
*Build and maintain effective working relationships with external customers.
*Your proactive conversations and ‘can do’ attitude will ensure you identify & promote additional sales of new or promotional items, working towards specific KPI’s.
*Completion of relevant documentation, reports or invoicing that are required for the operation
*Strive to meet department & individual key performance indicators & motivate towards delivery of continual improvement.
If you have the required skills, experience and would like to be considered for this position please submit your current CV or call Bee on 01761 231292 for more information.
Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.