Business Systems Analyst


Our client based in Andover are seeking a Business Systems Analyst to join their team on a permanent basis. Due to the current COVID restrictions this will be a home-based role.

Role Purpose:

  • Support and implement the IT Strategy, feeding into its development
  • Provide a first-class IT Service for all colleagues.
  • Work in a highly motivated Business Systems team, supporting, implementing and driving change.
  • Maintain relationships with Stakeholders, partners and suppliers.
  • Provide effective specialist technical advice and guidance to staff as required.
  • Ensure that the business systems are available, stable and increasingly innovative to provide an efficient service to office based and remotely working members of staff or customers.
  • Maintain systems licensing and ensure it is up to date and valid.
  • Using technical skills and qualifications to develop solutions
  • Reverse engineering requirements – explaining technical changes to internal customers
  • Working within and leading on key business projects in conjunction with Project Management Office using industry standard methodology.
  • To maintain an understanding of emerging technologies and business application.
  • Determine the technical and operational feasibility of solutions
  • Test and verify systems and make sure that the information is processed, managed and administered without errors and faults


  • Build strong relationships with colleagues at all levels across the business and operate confidently and independently.
  • Understand, adhere to and continually develop the internal change process
  • Administration and Operational Support of all business systems, including the use of mobile technology in conjunction with these systems.
  • Work within the IT team to ensure that operational knowledge of all Business Systems is shared around the Group IT service, specifically to maintain operational cover across the team.
  • Assist in the definition and analysis of corporate reporting requirements, writing reports that can be used as part of the business management process.
  • Assist in the provision of decision support services to the business through analysis and production of corporate data.
  • Ensure best practice methods are used for system administration, ensuring integrity and security of company data and to adhere to GDPR standards.
  • Assist in the development of policies and procedures to ensure proper management of data.
  • Produce written and qualified procedures for system administration and process management, ensuring documentation is up to date.
  • Designs new business processes by analysing requirements; using business process flow diagrams, studying system capabilities and writing specifications.
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • In conjunction with the Group IT team, work proactively to encourage and inform the best use of company data around the business.
  • Provide operational support and advice to the organisation, advising on best use of business systems.
  • Advise and participate in implementing systems changes and upgrades, ensuring proper testing delivers controlled implementations.
  • Provide operational maintenance of all business systems, ensure business systems are up to date and licensed, ensuring system uptime is maintained in accordance with company standards.
  • Participate in corporate projects to improve, enhance and implement technology to support the business.
  • Work with the Group IT Team to provide support and advice to Team Members and general business users
  • Attending and arranging supplier account manager meetings.
  • Maintain professional and technical knowledge by attending user groups, conferences, workshops reviewing professional publications and establishing personal networks.
  • Knowledge gathering by visiting other organisations.
  • Ensuring business continuity by prioritising and categorising system changes, projects and incidents.
  • Mapping and documenting interfaces between legacy and new systems
  • Minimizing business risks by implementing system changes in a safe and structured lifecycle
  • Using Negotiation skills for project milestones, contracts, IT resource and business requirements.

Experience & Qualifications:

  • Broad knowledge of hardware, software and programming 
  • The ability to learn quickly 
  • The ability to contribute to a team effort 
  • A logical approach to problem solving 
  • Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail 
  • Business awareness 
  • A methodical, investigative and inquisitive mind 
  • Presentation skills
  • A calm, reasoned approach to tasks given
  • The ability to work under pressure
  • Excellent oral and written communication skills, giving the ability to communicate at all levels
  • Ability to plan tasks taking into account business priorities
  • Good negotiating skills when planning tasks and changes
  • Able to use own initiative and self-confidence in decisions and work
  • An interest in the way organisational processes work.
  • Experience and formal training in RDBMS, SQL Server, Microsoft Stack
  • Experience in some of the following areas (HTML, CSS, JavaScript, C#, T-SQL, MySQL, Sybase, Python, PowerShell, .NET, Visual Basic)
  • Degree educated or appropriate experience
  • Knowledge of up to date Windows operating systems
  • Significant experience working with an IT environment
  • In depth appreciation of IT principles and methods.
  • Appreciation of commercial considerations affecting IT
  • An appreciation of project management methodology


If this sounds like a role that may be of interest to you call us on 01225 300779