Application Support Analyst

Posted on Dec 06, 2018
Description

Our client based in Bath are looking for an Application Support Analyst to join their team.

The role will involve:

Taking and resolving queries that arrive via telephone and email, dealing mainly with cashiers, legal accounting staff and system administrators.
Ensuring that clients are kept up to date with the progress of their call and maintaining a full call history in our in-house Support system.
Being able to deal with questions on system operation and best practice as well as resolving system problems with control accounts/bank reconciliations/record errors.

Essential requirements:

*Experience of working in a front-line legal account’s environment or commercial experience in financial accounts. Experience of supporting legal/commercial accounts software would also be considered.
*Fully conversant with double entry book-keeping
*Good IT skills – Knowledge of Microsoft software

Desirable:

*Production of accounts to trial balance level
*Experience of working with a Legal Practice Management software
*Knowledge of the Solicitors Accounts Rules
*Experience of working with a Legal Case Management software
*Reporting using Excel ODBC query or SQL.

Personal skills:

*Excellent communication skills (active listening and clear, articulate verbal and written ability)
*Problem solving skills in an accounting environment
*A confident and assertive individual who will be able to appreciate the needs of our customers whilst balancing the pressure of a high call volume environment

Should this role be of interest to you, please send us a copy of your CV or call Bee on 01761 231292 for further details.

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.

Job Reference: 895436_1544102138

Salary: Negotiable

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

Job Summary

Reference
895436_1544102138
Category
Legal
Job type
Permanent
Location
Bath , Somerset
Salary
Negotiable
Description

Our client based in Bath are looking for an Application Support Analyst to join their team.

The role will involve:

Taking and resolving queries that arrive via telephone and email, dealing mainly with cashiers, legal accounting staff and system administrators.
Ensuring that clients are kept up to date with the progress of their call and maintaining a full call history in our in-house Support system.
Being able to deal with questions on system operation and best practice as well as resolving system problems with control accounts/bank reconciliations/record errors.

Essential requirements:

*Experience of working in a front-line legal account’s environment or commercial experience in financial accounts. Experience of supporting legal/commercial accounts software would also be considered.
*Fully conversant with double entry book-keeping
*Good IT skills – Knowledge of Microsoft software

Desirable:

*Production of accounts to trial balance level
*Experience of working with a Legal Practice Management software
*Knowledge of the Solicitors Accounts Rules
*Experience of working with a Legal Case Management software
*Reporting using Excel ODBC query or SQL.

Personal skills:

*Excellent communication skills (active listening and clear, articulate verbal and written ability)
*Problem solving skills in an accounting environment
*A confident and assertive individual who will be able to appreciate the needs of our customers whilst balancing the pressure of a high call volume environment

Should this role be of interest to you, please send us a copy of your CV or call Bee on 01761 231292 for further details.

Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.

Job Reference: 895436_1544102138

Salary: Negotiable

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry: