Our client based in Bath are looking for a Bereavement Services Information Officer to join their team.
The primary purpose of this role is to assist in the provision of Bereavement Services and the administration of the cemeteries and crematorium in accordance with the client’s vision and values, policy and other objectives and to help deliver services with maximum effectiveness and efficiency.
Taking into account the extreme sensitivity of the service, ensure that all customers and users of the cemetery and crematorium are cared for without discrimination.
Assist in achieving all quality and other targets, delivering all specified services as required.
Roles at this level may work unsupervised much of the time within defined procedures but with readily available advice from supervisors.
*With the Supervisor, participate in the formulation of detailed team objectives and policies.
*Under the direction of the Supervisor, ensure the effective and efficient implementation of client policies and the achievement of the client’s objectives, including financial ones.
*Contribute to cooperative working across services and cross-service initiatives in accordance with the client’s vision and values.
*Assist in ensuring services are responsive to community needs and that equal opportunity and health & safety issues are identified and addressed effectively.
*Assist in ensuring effective external and internal working relationships are established and maintained with organisations and agencies relevant to the work of Bereavement Services.
*Ensure effective communication with colleagues, external partners, the general public and others as appropriate.
*Behave in a professional manner at all times in line with the client’s code of conduct.
*Undertake day-to-day reception duties, by dealing with members of the public either in person or by telephone.
*Take bookings for funerals, both burial and cremation.
*Liaise with Funeral Directors and bereaved members of the public, to ensure that all services are carried out to meet their needs in accordance with the client’s statutory obligations and the Code of Practice of the Institute of Cemetery and Crematorium Management.
*Liaise with memorial safety staff, recording data and liaising with members of the public as required.
*Ensure that services are available to all members of the community without prejudice. And to ensure that any equal opportunity, health and safety, or disablement issues are brought to the managers attention and addressed effectively.
*Carry out other administration and financial duties as necessary.
*Provide information and advice to others on a range of subjects within a specific area of work to ensure compliance with and understanding of accepted service or standards.
*Apply knowledge and skills to a range of activities demonstrating understanding of the relevant procedures, legislation and guidelines.
*Ensure equality of opportunity in all activities and recognise diversity and equality within the workforce, ensuring the client’s policies in this area, including compliance with the code of conduct.
*Analyse and interpret data and information and make recommendations to support decision-making by others for particular activities or services.
*Contribute to developments in services and implement agreed changes to improve service delivery.
*Ensure own and contractors compliance with relevant health and safety requirements and legislation.
Qualifications & Experience:
*NVQ Level 2 literacy & numeracy or equivalent.
*Good communication skills and an ability to relate to all service users and staff at all levels.
*Able to work unsupervised on a regular basis.
*A customer-focused and people-centred approach to work.
*Ability to work under pressure.
*Experience of dealing with people at all levels in an organisation and with members of the public.
*A flexible approach to work and the ability to provide administrative support across more than one team.
*Practical work experience to give thorough understanding of the processes and practices required to deliver the service.
Should this role be of interest to you, please send us your CV or call Miriam.
Simple Recruitment (South West) Ltd is acting as an Employment Business where this vacancy is concerned.